"The only real way to disarm your enemy is to listen to them."
I have been reading your newsletter for more than a year now and This is by far one of the best profiles. I am no spy or any secret service agent, but I could co-relate lot of things mentioned here with what I believe in. And of course, "Recognize each other's humanity" is the most important lesson I learnt from this profile. Kudos to you, please keep doing what you are doing.